1. Introduction

BotInChat ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, and password. If you sign in via Google OAuth, we receive your name, email, and profile picture from Google.

2.2 Website Content

When you connect your website to the Service, we crawl and index your publicly available website pages to enable AI-powered chatbot responses. This content is stored securely and used solely for providing the Service.

2.3 Chat Conversations

We store conversations between your chatbot and end users to provide conversation history, analytics, and Service improvements. Chat transcripts are associated with your site and accessible through your dashboard.

2.4 Usage Data

We automatically collect certain information about how you interact with the Service, including IP addresses, browser type, pages visited, and feature usage patterns.

2.5 Payment Information

Payment processing is handled by Stripe. We do not store your credit card details. Stripe's privacy policy governs the handling of your payment information.

3. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve the Service
Process your transactions and manage subscriptions
Generate AI-powered chatbot responses using your indexed content
Send service-related emails (account verification, updates, security alerts)
Provide customer support
Analyze usage patterns to improve user experience
Detect and prevent fraud or abuse

4. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including:

AES-256 encryption for sensitive data
HTTPS/TLS for all data transfers
Regular security audits and updates
Access controls and authentication mechanisms

5. Third-Party Services

We use the following third-party services that may process your data:

OpenAI — for AI-powered chatbot responses. Chat messages are sent to OpenAI's API for processing. See OpenAI's privacy policy for details.
Stripe — for payment processing. See Stripe's privacy policy.
Google OAuth — for optional social login. See Google's privacy policy.

6. Data Sharing

We do not sell your personal information. We may share your data only in the following cases:

With third-party service providers as described above
When required by law or legal process
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets (with prior notice)

7. Your Rights

You have the right to:

Access and download your personal data
Correct inaccurate information
Delete your account and associated data
Export your data in a portable format
Opt out of non-essential communications

To exercise these rights, contact us at [email protected].

8. Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies. The chatbot widget uses localStorage to maintain conversation state.

9. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law. Chat conversation logs are retained for 90 days after account deletion for dispute resolution purposes.

10. Children's Privacy

The Service is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email or through the Service at least 30 days before the changes take effect.

12. Contact

For questions about this Privacy Policy or data practices, contact us at [email protected].